Security Deposit Policy

Equipment Hire Security Deposit Policy

This security deposit policy is an extract from our Equipment Hire Terms & Conditions and should be read alongside those terms.

AV Xpert may, at its discretion, require a security deposit as part of the hire agreement. The amount and payment method will be confirmed by AV Xpert before the equipment is released to the Client. The security deposit is intended to cover potential damage, loss, theft of equipment during the hire period, or any other breaches of the Hire Terms by the Client.

The Client agrees that the security deposit will be taken in the form of a "Pre-Auth" (pre-authorisation) on a credit or debit card, as specified by AV Xpert. This pre-authorisation will be held on the card for the duration of the hire period. The Pre-Auth will not be processed as a charge unless deductions are required as outlined below.

If a security deposit is requested we will require this to be taken before the equipment is released to your care, and before equipment goes out for delivery if being delivered. If you fail to pay the security deposit when requested, we reserve the right to cancel your hire, and you may still be liable for cancellation fees.

Provided that the equipment is returned in the same condition it was provided, with no damage, loss, or theft, and all hire charges have been paid in full, AV Xpert will release the pre-authorised amount on the Client's credit or debit card within 7 working days of the return of the equipment. If deductions are required, the remaining amount will be released accordingly.

AV Xpert reserves the right, at its discretion, to deduct from the security deposit any amounts owing for: Damages or loss of equipment beyond normal wear and tear; Any outstanding charges, including but not limited to, late return fees and charges for unauthorised extensions to the hire period; Any costs associated with the repair or replacement of damaged or lost equipment, including any liquid damage from spills (e.g. drinks or other liquids) that can cause damage to electronic equipment; Any administrative or service charges that were not paid by the Client; Any excessive cleaning costs if the equipment is returned in a condition deemed beyond acceptable, requiring more than a normal wipe down with a cloth and light detergent, to return the equipment to a clean and hygienic state.

If the security deposit is insufficient to cover such costs, or if a security deposit was not initially taken, the Client will be required to pay the remaining balance in full for such costs and charges.