Frequently Asked Questions

We hire equipment for a wide range of customers and occasions, including private clients, corporate customers, event organisers, venues, bands, DJs and other AV professionals.

Before we release equipment, we may need some personal or business details to verify the booking. This can include proof of identity and proof of address, depending on the type and value of the hire.

Our warehouse is based in Huntingdon, Cambridgeshire. As such, we primarily offer collection, delivery, setup and support services across Huntingdon, Cambridge, East Anglia and London.

We can also arrange nationwide delivery for selected smaller items of equipment by courier, along with same-day courier solutions for larger items where suitable.

For larger events, staffed hires and more involved projects, we broadly cover the whole of the UK where the booking is practical to deliver and cost-effective for all parties involved.

If you are unsure whether we cover your area, please get in touch and we will be happy to advise on the most suitable options.

Our office opening hours are Monday to Friday, 9:00am to 5:30pm, so we are not open at weekends or on bank holidays for customers to collect or return equipment.

For customer collections and returns, to support weekend hires, we offer a 4-day hire period at no extra cost, allowing you to collect on Friday and return on Monday.

If the Monday falls on a bank holiday, we will extend the hire by one extra day at no additional hire cost, so equipment can be returned on Tuesday during office hours.

We can also offer delivery and setup of equipment on a Friday, with pack-down and collection on the Monday afterwards, provided your venue can accommodate this.

If this is not suitable, we also offer delivery, setup, collection and crew services outside normal hours, including weekends and bank holidays, subject to minimum order values and any applicable out-of-hours charges. Please see our Delivery & Setup Guide for more details.

This depends on the type and quantity of equipment being hired, and we are always happy to advise before you travel.

As a general guide, our party packages are designed with customer collection in mind. All of our standard sound systems, along with Party Package 1, will usually fit comfortably in a small hatchback with the rear seats folded down.

Party Package 2 will normally require a slightly larger car or crossover vehicle, again usually with the rear seats down. Party Package 3 may require a larger estate car, SUV or 4x4, most likely with the seats folded down.

If you are hiring larger or bulkier items such as subwoofers, displays, stands or projector screens, a van may be required. In these cases, many customers find our delivery service the easier option.

If you would like advice based on your exact order and vehicle, please get in touch and we will be happy to help.

Yes. We offer in-house delivery, setup and collection services across East Anglia and London, along with courier delivery for selected items further afield.

The most suitable delivery option will depend on the equipment being hired, your location and the level of support required. Please see our Delivery & Setup Guide for more information.

Yes. We can deliver equipment to your venue, set it up for you, and return afterwards to collect it or pack it down at the end of the event.

We can also provide technicians to operate equipment where needed, which is particularly useful for weddings, corporate events, live performances and other more involved productions.

Yes, in some cases we can offer a hybrid service where we deliver the equipment, set everything up for you, and then the customer packs it away and returns it after the event.

This is usually most suitable for smaller hires and is particularly helpful where equipment is needed late into the evening, such as venues with a midnight finish, where an immediate collection would be impractical or unnecessarily costly.

Where this service is suitable, we will leave the required bags and flight cases with you and explain what goes where, so the equipment can be packed down ready for return.

Availability depends on the type of equipment, the complexity of the setup and the level of responsibility involved, so please contact us to discuss your requirements.

Yes, absolutely. If you are collecting equipment from us, we are happy to demonstrate setup and operation when you collect.

If we are delivering using our in-house delivery service, we are also happy to explain how the equipment works on arrival. Where we are setting the equipment up for you, we will ensure everything is working and show you the basics before we leave. If we are simply dropping equipment off, we can still usually provide a brief handover and practical advice where time allows.

Many of our most popular hire products are designed to be straightforward to use, and telephone support is available if you need assistance during your hire.

However, it remains the hirer’s responsibility to be confident in using the equipment safely and correctly. If you are unsure, we would recommend booking setup, delivery or operator support with your hire.

This depends on the type of equipment being hired.

We include custom setup guides for many of our simpler products and packages, including party packages and standard sound systems. These are designed with straightforward customer collection, return and easy operation in mind.

For more advanced or technical equipment, particularly where operation depends on prior knowledge or event-specific requirements, setup guides are not provided. Customers hiring this type of equipment are expected to have a general understanding of audiovisual equipment, signal flow and related setup principles.

If you are not confident setting equipment up yourself, we would recommend adding delivery, setup or operator support to your booking so everything is handled for you.

For customer collections, equipment must be collected during office hours, Monday to Friday, 9:00am to 5:30pm, unless otherwise agreed in advance.

For AV Xpert deliveries, timings can usually be arranged to suit your event. This includes early starts, evenings and weekends, subject to availability and any applicable out-of-hours fees.

As a general rule, our crew do not normally leave our warehouse before 7:00am. For venues that require an earlier setup, we would usually need access the day before so the equipment can be installed in advance.

For events further afield, we may travel the day before and stay overnight where needed, but would not usually plan to access the venue before 7:00am unless specifically agreed in advance.

Where required, we can also work late or through the night for time-critical projects, subject to availability and any applicable out-of-hours charges.

For customer returns, equipment must be returned during office hours, Monday to Friday, 9:00am to 5:30pm, unless another arrangement has been agreed in advance.

If your return date falls on a bank holiday, we will usually extend the hire by one extra day at no additional hire cost, so equipment can be returned on the next working day during office hours.

For AV Xpert collections and pack-downs, timings can usually be arranged around your event schedule. This may include evenings, weekends and late finishes, subject to availability and any applicable out-of-hours charges.

If your event finishes very late or runs overnight, we can often provide a late-night pack-down, work through the night where required, or return the following day to collect, depending on the venue and booking requirements.

Unless credit terms have been agreed in advance, payment must be completed before the hire starts.

We require a 30% deposit payment upfront to secure the booking, with the remaining balance due no later than 7 days before the hire start date.

If the hire start date is within 7 days of booking, payment in full is required at the time of order.

You are also welcome to pay in full at the time of booking if preferred.

Approved account customers may proceed on agreed account terms.

We accept BACS transfer and card payment. Online payment is also available for suitable bookings through the Hire Shop.

Cards accepted include Visa, Visa Debit, Visa Electron, Mastercard, American Express, Maestro and JCB. We are unable to accept cash or cheques.

At minimum, we will usually need your name, email address, telephone number and billing address. Depending on the booking, we may also need proof of identity and proof of address before releasing equipment.

If required, these documents can usually be sent in advance or provided when you collect the equipment. We will let you know what is needed as part of the booking process.

We reserve the right to request a security deposit at our discretion. If required, this is normally taken as a card authorisation rather than a physical payment.

Where a deposit is required, the authorisation is cancelled once all equipment has been returned in satisfactory condition. The total value of any security deposit will not exceed 50% of the manufacturer’s RRP for the equipment being hired.